Welcome to the Refund and Return Procedure for My Store. This document is designed to guide you through the necessary steps to return an item and receive a refund, ensuring a clear and efficient process for all parties involved.

Timeframe: Returns are accepted within 30 days of the shipment’s delivery date. The item must be in new, unused, and resalable condition with the original packaging and tags.

Non-returnable Items: For safety and hygiene reasons, certain items cannot be returned. These include, but are not limited to, items that are personalized, used, or damaged after delivery.

Steps to Return:
1. Contact our customer service via the website to request a Return Merchandise Authorization (RMA) number.
2. Clearly write the RMA number on the outside of the shipping box.
3. Ship the item to the address provided by customer service. We recommend using a trackable service.
4. Upon receipt and inspection, we will process your refund if all conditions are met.

Refunds: Approved refunds will be issued to the original payment method. Original shipping fees are non-refundable, and return shipping is paid by the customer. The refund processing time may vary based on your financial institution but typically occurs within 10 business days after approval.